1. Who you are buying from
Pulse is a hobby project maintained by one individual developer in Poland, under the alias ahake. There is no company behind it and no team.
Payments are processed by Stripe. Full card numbers never reach us, Stripe holds those. What we can see in our Stripe dashboard is the ordinary paper trail of a sale: your email address, the name on the card, the card brand with its last four digits, the country, the amount and date, and the SteamID64 you entered before paying. Stripe's own fraud checks record technical details as well, your IP address among them.
We use that to grant the badge, to answer you if something goes wrong with an order, and to keep the records a sale requires. It is never sold, shared or used to contact you about anything else. The privacy policy spells out what is stored where, and for how long.
Questions about an order, a refund, or these terms go through the Pulse Discord or a GitHub issue. Both are read by the same person who wrote the code.
2. What the supporter badge is
A small heart badge next to your Steam nickname, visible to everyone else who has the Pulse extension installed. Three tiers, one-time payment:
- Gold: 3 EUR, outlined heart
- Platinum: 5 EUR, half-filled heart
- Diamond: 10 EUR, filled heart, and it beats
It is cosmetic and nothing else. It unlocks no statistics, no hidden data, no access to anyone's profile, and it gives no advantage in the game. Buying it does not change what the extension shows you. Treat it as a tip with a visible thank you attached, not as a feature purchase.
3. What has to be true for it to appear
- You have the Pulse extension installed, in any supported browser
- The purchase is tied to the SteamID64 you entered at checkout
- Other people see the badge only if they also run Pulse. It is not visible on Steam itself
Purchases made through the Discord bot are linked to your Steam profile manually before the badge is granted. That step exists on purpose: it stops someone from claiming a profile that is not theirs.
4. Delivery
Delivery is automatic and usually takes a couple of minutes: the payment reaches our webhook, the SteamID64 is written to the supporter list, and the badge appears the next time a profile is opened. Where a manual link approval is involved, it can take longer, up to a day or two.
If the badge has not appeared after that, tell us on Discord. We will either fix it or refund the payment. Those are the only two acceptable outcomes.
5. Refunds and the right of withdrawal
The badge is digital content delivered immediately. Under EU consumer law you normally have 14 days to withdraw from a distance purchase, but that right lapses for digital content once delivery has started with your consent. By completing checkout you ask for the badge to be delivered immediately and accept that the withdrawal right lapses once it has been.
That is the formal position. In practice we are more generous than the law requires, because a badge costs nothing to produce and an argument costs more than a refund:
- The badge never appeared: full refund on request, no questions
- You bought the wrong tier or the wrong profile: we fix it, or refund it
- You changed your mind within 14 days: ask and you get a refund, even though the paragraph above means we would not have to
Refunds go back to the card you paid with, through Stripe, and take a few working days on their side. The badge is removed at the same time.
6. How long the badge lasts
For as long as the supporter service runs. We call it a lifetime badge and we mean it, but it is worth being precise about what that can promise.
Pulse is run by one person as a hobby, on hosting that costs money and on APIs owned by other companies. There is no uptime guarantee. Short outages happen. Badges can be redesigned. If Leetify, Faceit, Valve or Steam change how their services work, parts of the extension can stop working, temporarily or permanently, and that is outside our control.
If the supporter service were ever shut down for good, purchases made in the 30 days before the shutdown would be refunded on request. Older ones would not, the same way a tip is not refundable a year later.
7. Prices and taxes
Prices are shown in euro and include any tax that applies. Your bank may convert to your own currency at its own rate, and may add its own fee, neither of which we see or control.
8. Fair use
Do not use a stolen card, do not chargeback a badge that was delivered, and do not try to claim someone else's profile. Any of those and the badge is removed. This has not happened yet, and this line exists so it stays that way.
9. Changes
These terms can change if the way purchases work changes. The date at the top always says when they were last touched, and anything substantial is also written up in the changelog. Changes never apply backwards to a purchase you already made.
10. Law
Polish law applies. Nothing here limits the consumer rights you have under the law of the country you live in: where a paragraph above conflicts with those rights, your rights win.
The extension itself is covered separately by the privacy policy and by the licence, which allows reading the source but not copying it.